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    Privacy Policy

    Last updated: March 23, 2025

    1. Introduction

    Welcome to Feedbask ("we", "our", "us"), a SaaS service that allows integrating feedback widgets on websites. This Privacy Policy explains how we collect, use, share, and protect your personal data when using our service, whether as a registered user on Feedbask or as a visitor on a website using our widgets.

    We are committed to protecting your privacy and processing your data in accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.

    2. Information We Collect

    2.1 Feedbask User Information

    As a registered user of our service, we collect:

    • Account Information: When you sign up via Google Auth, we receive your email address and unique Google identifier.
    • Usage Information: Data related to your interaction with our platform, such as widgets created, settings defined, login dates, and actions performed.
    • Billing Information: If you use a paid version, we collect information necessary for payment processing.
    • Communications: Content of messages you send or receive through our platform.

    2.2 Information Collected via Our Widgets

    When our clients integrate our widgets on their sites, we may collect from visitors of these sites:

    • Survey Responses: Feedback provided via widgets (NPS, CSAT, custom questions).
    • Metadata: Date and time of submission, URL of the page where feedback was submitted.
    • Technical Information: Device type, browser used, screen resolution.
    • Voluntarily Provided Information: Any additional content that visitors choose to share in their responses.

    2.3 Automatically Collected Information

    We automatically collect certain information when you visit our site or use our service:

    • Log Data: IP address, browser type, pages viewed, time spent on site, access date and time.

    3. How We Use Your Information

    We use the collected information to:

    • Provide, operate, and maintain our service.
    • Improve, personalize, and develop our service.
    • Understand and analyze how you use our service.
    • Develop new products, services, and features.
    • Communicate with you, either directly or through our partners.
    • Send you service-related emails, technical updates, security alerts, and administrative messages.
    • Provide you with marketing communications (with your prior consent).
    • Detect and prevent fraud, and address trust and security issues.
    • Comply with legal obligations.

    4. Information Sharing

    We do not sell your personal information. We may share your information in the following circumstances:

    4.1 With Your Consent

    We share your information when you give us explicit consent to do so.

    4.2 With Our Clients

    If you submit feedback via a Feedbask widget on a third-party site, your responses and associated metadata are shared with the owner of that site (our client).

    4.3 With Our Service Providers

    We share information with third-party service providers who help us operate, provide, improve, and analyze our service:

    • Cloud hosting and infrastructure services
    • Payment processing services
    • Email communication services

    All our service providers are required to take appropriate security measures to protect your information.

    4.4 For Legal Reasons

    We may disclose your information if we believe in good faith that this disclosure is necessary to:

    • Comply with the law, legal proceedings, or government requests.
    • Protect our rights, property, or safety, or those of our users or the public.
    • Detect, prevent, or address fraudulent activities, security issues, or technical problems.

    4.5 As Part of a Business Transaction

    If Feedbask is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you (via email and/or a prominent notice on our site) of any change in ownership or use of your personal information.

    5. Data Retention

    We retain your information as long as necessary to provide our services and comply with our legal obligations. Specific retention periods depend on the type of information, its use, and other relevant factors.

    • For Feedbask users: Your account information is retained as long as your account is active. If you delete your account, some information may be retained to meet our legal obligations or for legitimate purposes.
    • For data collected via widgets: This data is retained according to the settings defined by our client (the site owner) and our retention policies.

    6. Data Security

    We implement appropriate technical and organizational measures to protect your personal information against loss, unauthorized access, disclosure, alteration, or destruction. These measures include data encryption, access controls, regular audits, and staff training.

    While we strive to protect your information, no security system is impenetrable. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

    7. Your Rights and Choices

    Depending on your location, you may have certain rights regarding your personal information:

    • Access: You can request a copy of the personal information we hold about you.
    • Rectification: You can request that we correct or update your inaccurate or incomplete personal information.
    • Deletion: You can request the deletion of your personal information in certain circumstances.
    • Restriction and Objection: You can request that we limit the processing of your personal information or object to it.
    • Data Portability: You can request that we provide you with your personal information in a structured and commonly used format.
    • Withdrawal of Consent: If we process your information based on your consent, you can withdraw that consent at any time.

    To exercise these rights, please contact us at contact@feedbask.com. We will respond to your request within the timeframe required by applicable law.

    8. Children's Privacy

    Our services are not directed at individuals under 16 years of age ("Children"). We do not knowingly collect personal information from children. If you are a parent or guardian and you know that your child has provided us with personal information, please contact us at contact@feedbask.com. If we learn that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

    9. Links to Other Sites

    Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

    10. Changes to This Policy

    We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "last updated" date at the top of this policy.

    We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of the service after the posting of changes constitutes your acceptance of such changes.

    11. Contact

    If you have any questions regarding this privacy policy or our privacy practices, please contact us at:

    contact@feedbask.com

    12. Supervisory Authority

    If you are located in the European Union and believe that we are not complying with data protection laws, you have the right to file a complaint with your local data protection authority.